Because Amino Labs supplies products intended for controlled laboratory and research purposes, returns and refunds are subject to product condition, order status, applicable law, and our verification procedures.
Where appropriate, a refund may be considered if an order cannot be fulfilled, a product is unavailable, an order is cancelled before dispatch where cancellation is permitted, or a product arrives damaged or materially incorrect.
If you receive a damaged or incorrect product, contact us promptly with your order number, a description of the issue, and clear photographs where relevant. We will review the matter and may request additional information before determining an appropriate resolution.
For safety, quality-control, and product-integrity reasons, we may be unable to accept returns of products that have been opened, altered, contaminated, used, or stored outside the applicable product requirements, except where a different remedy is required by law.
Requests to cancel an order should be made as soon as possible. Once an order has entered fulfilment or has been dispatched, cancellation may no longer be possible.
Refunds may not be available where a customer has provided an incorrect delivery address, failed to comply with applicable import requirements, or otherwise caused the delivery or fulfilment issue, subject to any rights that cannot legally be excluded.
Approved refunds will normally be issued through the original payment method where possible. The time taken for funds to appear may depend on the payment provider or financial institution.
To request a refund review, contact info@aminolabsuk.com and include your order number and relevant details.
