At Amino Labs, we aim to process and dispatch eligible orders promptly and securely. Products supplied by Amino Labs are intended strictly for controlled laboratory and research use and are not intended for human or veterinary consumption or administration.
Orders are normally reviewed and processed during our standard business hours. Processing times may vary depending on product availability, order verification, documentation requirements, and other operational factors.
Orders may be subject to additional verification before dispatch. Amino Labs reserves the right to delay, decline, or cancel an order where we cannot reasonably verify the purchaser, destination, intended research use, or legal compliance requirements.
Where shipping is available, orders are sent using an appropriate delivery service. Delivery times are estimates rather than guarantees and may be affected by carrier delays, public holidays, customs procedures, weather, or circumstances outside our control.
Tracking information may be provided when available. Customers are responsible for ensuring that the delivery address and contact information supplied at checkout are accurate.
Customers placing an order for delivery outside the United Kingdom are responsible for checking whether the products can legally be purchased, imported, possessed, or used for the stated research purpose in the destination jurisdiction.
Amino Labs does not guarantee that a product is lawful to import into every country. Any customs duties, taxes, import charges, permits, or other destination-country requirements are the responsibility of the purchaser unless expressly stated otherwise.
If an order arrives damaged, incomplete, or appears to have been lost in transit, please contact Amino Labs as soon as possible with your order details and any relevant photographs or tracking information so that the matter can be reviewed.
Customers are responsible for providing a complete and accurate delivery address. Amino Labs cannot guarantee recovery or replacement of an order where delivery has failed because incorrect or incomplete information was provided by the customer.
For shipping questions, please contact us at info@aminolabsuk.com.
